6/03/2023

Going Too Far?

It’s one thing when we tip servers at a restaurant. Considering their low base pay, tipping makes sense. The better the service, the better the tip. But automatic tipping at grocery stores when a customer uses self-service check-out? What the heck is that all about?

First, big box stores like Wal-Mart introduced self-service checkout stands. You know — the ones where we shoppers begrudgingly do the jobs of the stores for free while under intense electronic and in-person surveillance and all without so much as a discount or meaningful human interaction? Well, now — thanks to the Biden economy — the newest trend at restaurants and stores with self-service checkouts is to coerce and guilt consumers into adding unearned tips to their total.

I don’t know about you, Dear Reader, but I grew up in an era when tipping was in direct proportion to the quality of a service rendered. Better service was rewarded with a better tip, but the service component had to be there. Not so today. When did the simple act of buying a product become a service? And it’s especially baffling when a shopper goes to the store, finds and removes the item from the shelf, takes it to the checkout, scans, and bags the item all on his own. Where exactly is the service in that transaction? There isn’t any, and yet a tip is still expected?

One has to ask “What’s next?” Forced tipping at the gas pumps? What about convenience stores? Online purchases? Vending machines?

Where does it end?

I wonder if this should be filed under “Just when I thought they couldn’t get any stupider…”?